Monderma Water Filters
All the products provided by the company SARL MONDERMA benefit from the legal guarantee of compliance provided for in article L. 217-4 and following of the consumer code and the guarantee against the hidden defects provided for in article 1641 and following of the Civil Code.
In the event of non-compliance with a product sold, it may be returned to the company Sarl Monderma which will take it back, exchange it or reimburse it.
Filtration systems stainless steel range is guaranteed for 12 months, excluding taps.
Black Filters filters are covered by a two -year proportional warranty, calculated every six months, excluding joints and butterfly nuts.
The other accessories are guaranteed for 6 months. The warranty period begins from the date of receipt of the product by the original buyer.
All complaints, requests for exchange, repairs or reimbursement requires an agreement from the SARL MONDERMA after -sales service.
SARL MONDERMA guarantees products against material or manufacturing defects in the context of normal conditions of use.
SARL MONDERMA cannot be held responsible for accessory or indirect damage caused to personal property, in particular by a defective unit, improper use, abusive use, an accident or negligence. It is the responsibility of the buyer to prevent any abusive use of the system and replace the parts when, due to their natural wear, they must be replaced in order to benefit from the warranty service.
This warranty will not apply to units that have been used for not planned purposes, which have been modified and whose performance has been altered. This warranty applies only to the initial buyer and cannot be transferred.
To trigger the warranty, the buyer must imperatively send a request by email to contact.monderma@gmail.com, by indicating his reference and date of order, name, first name and the reason for his complaint. Once the agreement is obtained, SARL MONDERMA will communicate to the buyer the return methods and send by email a label to print for the management of the package. Product returns are made free of charge for the duration of the warranty.
The following actions automatically lead to cancellation