Monderma water filters
All products supplied by the company Sarl Monderma benefit from the legal guarantee of conformity provided for in Article L. 217-4 et seq. of the Consumer Code and the guarantee against hidden defects provided for in Article 1641 et seq. of the Civil Code.
In the event of non-conformity of a product sold, it may be returned to the company Sarl Monderma which will take it back, exchange it or reimburse it.
The stainless steel range filtration systems are guaranteed for 12 months, excluding taps.
Black Filters filters are covered by a two-year prorated warranty, calculated every six months, excluding gaskets and wing nuts.
Other accessories are guaranteed for 6 months. The warranty period begins from the date the product is received by the original purchaser.
All complaints, requests for exchange, repairs or reimbursement require agreement from After-Sales Service Sarl Monderma.
Sarl Monderma guarantees the products against defects in materials or manufacturing under normal conditions of use.
Sarl Monderma cannot be held responsible for incidental or indirect damage caused to personal property, in particular by a defective unit, improper use, abusive use, accident or negligence. It is the buyer's responsibility to prevent misuse of the system and to replace parts when, due to natural wear and tear, they must be replaced in order to receive warranty service.
This warranty will not apply to units which have been used for unintended purposes, which have been modified and whose performance has been impaired. This warranty applies only to the original purchaser and is not transferable.
To trigger the warranty, the buyer must send a request by email to contact.monderma@gmail.com, indicating their reference and order date, name, first name and the reason for their complaint. Once agreement has been obtained, Sarl Monderma will communicate to the buyer the return conditions and will send by email a label to print for the collection of the package. Product returns are free of charge for the duration of the warranty.
The following actions automatically result in cancellation