Return policy

At Fontaine-à-Gravité.com, we do everything we can to guarantee you complete satisfaction. If an item does not suit you, you can exercise your right of withdrawal under the conditions specified below.

Return time

You have a deadline of 14 calendar days from receipt of your order to notify us of your wish to return all or part of it. After this period, we will unfortunately no longer be able to accept your request.

Conditions of acceptance

To be eligible for a refund, the product must be returned:

• in its original, unused and undamaged condition;
• with all of its accessories, instructions and any promotional gifts;
• in its original packaging, allowing its resale;
• accompanied by proof of purchase.

Any product that is incomplete, used, damaged or made unfit for resale may be subject to a discount or refusal of reimbursement in accordance with the provisions of the Consumer Code.

Exercise of the right of withdrawal

In accordance with articles L221-18 et seq. of the Consumer Code, you can exercise your right of withdrawal without having to justify your decision.

To do this, simply complete our withdrawal form or send us your request to contact@fontaine-a-gravite.com.

After validation of your request, we will inform you of the return conditions. Items returned without prior request cannot be accepted.

Return costs remain the responsibility of the customer, except in the event of a preparation error or a product recognized as defective.

Receipt of the package and damaged products

We invite you to check your order upon receipt.

In the event of a defective, missing or non-compliant product, please contact us within 48 hours to the address contact@fontaine-a-gravite.com, attaching photographs of the package and the product.

Caution: If the package shows visible damage during delivery, it is essential to refuse it to the carrier or to express specific reservations on the delivery note. Failing this, the carrier may refuse any coverage of the loss.

Exchanges

We do not offer direct exchange.

If you wish to obtain another product, you must return the item concerned after acceptance of your request, then place a new order.

Refund

Upon receipt of your return, it will be checked by our quality department.

If the return is compliant, the refund will be made to the means of payment used when ordering, as soon as possible and at the latest within the legal period provided for by the regulations.

Fees applicable in the event of withdrawal after shipment or non-collection

When the order has already been shipped, the logistics costs actually incurred remain due.

Thus, in the event of exercising the right of withdrawal after dispatch of the order or if the package is not collected within the time limits set by the carrier, the following costs will be deducted from the reimbursement:

• 12,90 € corresponding to the initial shipping costs, including when delivery was offered as part of a commercial offer;
• 12,90 € corresponding to the return costs invoiced by the carrier for returning the package to our warehouses.

These amounts correspond exclusively to the logistics costs actually borne by our company and do not in any way constitute a penalty.

Parcels not collected

We systematically inform our customers of the availability of their package through carrier notifications as well as our own email reminders.

If, despite these notifications, the package is not collected within the time frame provided by the carrier, it will be automatically returned to us.

• 14 days provision at a Colissimo relay point;
• 4 days in Pickup relay.

In this situation, reimbursement will take place after receipt of the package at our premises, after deduction of the logistics costs mentioned above.