Guarantees

Guarantees and support conditions

Berkey®, Monderma® and Fontaine EVA guarantees

Any new product sold by a professional to a consumer in France benefits from the legal guarantee of conformity for 2 years from its delivery. This protection concerns complete systems, tanks, faucets, bases, plinths and accessories, whether sold with the fountain or separately. The manufacturers' commercial guarantees are added to this protection without being able to reduce it.

For a sale made between a professional and a consumer, the seller is responsible for defects of conformity under the conditions provided for by articles L. 217-3 et seq. of the Consumer Code.

2 years from delivery The legal guarantee concerns the new product and the components sold with it or separately.
The professional seller is responsible The consumer addresses the seller, even when a manufacturer's warranty or a commercial guarantee exists.
Repair or replacement without charge Compliance must be carried out free of charge and, in principle, within a maximum period of 30 days.

The legal guarantee may cover a manufacturing defect, a product not as described, a falsely advertised incompatibility, a leak from a defect, or improper installation caused by insufficient instructions. It does not cover normal wear and tear, normal saturation of a filter, breakage caused by impact, a fall, excessive tightening, lack of maintenance or use contrary to the instructions.

Faucet, base, base and accessories: they also benefit from the 2-year legal guarantee of conformity when sold new to a consumer. A manufacturer's commercial warranty of 6 months or 1 year may be added, but it never reduces this legal protection.

Berkey®

Commercial warranty from New Millennium Concepts, Ltd.

Legal seller warranty: 2 years Tanks: commercial 1 year Black Berkey®: commercial 2 years pro rata
Legal guarantee of conformity 2 years from delivery, due by the professional seller for defects in conformity affecting the system, the tanks, the lid, the tap, the base or the accessories sold.
Berkey® commercial warranty: tanks and lid 1 year from receipt by the original buyer, according to the manufacturer's conditions.
Berkey® commercial warranty: Black Berkey® filters 2 years prorated, calculated in periods of 6 months.
Berkey® commercial warranty: faucet and accessories 6 months according to the manufacturer's instructions. This commercial duration does not reduce the 2-year legal guarantee.
Berkey® faucet, base and accessories The 2-year legal guarantee of conformity remains applicable in the event of an initial defect or abnormal failure. It does not cover a faucet damaged by excessive tightening, a fall, an impact or improper maintenance.

Conditions of the commercial guarantee

  • Purchase from an authorized Berkey® dealer.
  • Guarantee reserved for the original retail purchaser and not transferable.
  • Presentation of proof of purchase dated.
  • Defect in material or manufacturing under normal use.
  • Product or component found defective after inspection.

Main commercial exclusions

  • Normal wear, saturation of filters and periodic replacement.
  • Drop, shock, neglect, mishandling or filter rod broken.
  • Frozen of a still wet filter.
  • Use of salt water or water from a softener when it obstructs the elements.
  • Modified product, unintended use or non-compliance with instructions.
  • Cleaning with an unauthorized product or method.

To remember: the durations of 1 year and 6 months are commercial guarantees manufacturer. They do not end the 2-year legal guarantee of conformity owed by the seller.

Monderma®

Commercial guarantee Monderma Water Filters

Legal guarantee: 2 years Stainless steel system: commercial 2 years Filters: according to the model
Legal guarantee of conformity 2 years from delivery, due by the professional seller for defects in conformity of the system or any component sold.
Monderma commercial guarantee: stainless steel system2 years from receipt, including the upper and lower tanks as well as the cover.
Commercial guarantee Monderma: Black Filters 1 year prorated, calculated in periods of 6 months.
Monderma commercial warranty: Coldstream FTO+6 months prorated, calculated in periods of 3 months, when sold with the system.
Monderma commercial warranty: faucet, base and accessories 6 months according to the commercial instructions. The legal guarantee of conformity remains applicable for 2 years.
Monderma® faucet, base, base and accessories They benefit from the legal guarantee of conformity for 2 years when they are sold new to a consumer, whether included in the order or purchased separately. Accidental breakage, excessive tightening and normal wear and tear are not defects in conformity.

Commercial warranty conditions

  • Purchase direct from Monderma Water Filters or an authorized dealer.
  • Warranty reserved to the original retail purchaser and is non-transferable.
  • Presentation of dated proof of purchase.
  • Coverage for defects in materials or workmanship under normal use.
  • Product or component found to be defective after checking the after-sales service.

Main commercial exclusions

  • Normal wear and parts having reached their replacement deadline.
  • Inappropriate use, accident, negligence or damage caused by the user.
  • Product modified or repaired by an unauthorized third party.
  • Use of salt water or from a softener when it clogs the filters.
  • Freezing of a filter element that is still wet.
  • Excessive tightening, poor assembly or non-compliance with the assembly instructions.
  • Cleaning the filters with soap, detergent or an unauthorized product.

Monderma stainless steel system: commercial warranty of 2 years on the tanks and the cover, in addition to the 2-year legal guarantee of conformity.

EVA fountain

Commercial guarantee and EVA support conditions

Legal seller guarantee: 2 years EVA tanks: commercial 2 years Excluding accessories and consumables
Legal guarantee of conformity 2 years from delivery, due by the professional seller for any lack of conformity existing at the time of delivery and appearing within this period. It remains separate from the EVA commercial guarantee.
EVA commercial guarantee: tanks 2 years from receipt, according to EVA conditions, for material or manufacturing defects noted during normal use. This warranty covers the upper and lower fountain tanks.
Exclusions from the EVA commercial warranty Accessories, including the faucet, base, base and gaskets, as well as filtration consumables, including ceramic, filter cartridge and mineral refill, are excluded from the 2-year commercial warranty given to the tanks.
Check upon receipt Filtration accessories and consumables should be checked immediately upon receipt and before their installation or use. Any breakage, missing part or apparent anomaly must be reported quickly to the seller, with photographs of the product and the packaging.
Ceramic Replacement recommended every 18 months. This duration of use is not a guarantee period.
Filter cartridge Replacement recommended every 6 months. This duration of use is not a warranty period.
Mineral refill Recommended replacement every 24 months. This duration of use is not a warranty period.
EVA accessories and consumables They are not covered by the 2-year EVA commercial warranty applicable to tanks. This commercial exclusion does not, however, remove the legal guarantee of conformity when an accessory or consumable presents an initial defect or an abnormal failure not resulting from wear, saturation or misuse.

Conditions and checkpoints

  • Present proof of purchase indicating the date of receipt of the fountain.
  • Check the tanks, accessories and consumables as soon as possible. opening the package.
  • Promptly report any breakage linked to transport, missing part or apparent anomaly, with photographs of the product and packaging.
  • Do not install or use a filter or accessory showing breakage or a visible anomaly before contacting the after-sales service.
  • Normal saturation of cartridges and filter media does not constitute a defect.
  • The small bubbles visible in a blown glass tank constitute a characteristic of the artisanal process and not, in themselves, a defect.
  • Breakage caused after receipt by an impact, a fall, excessive tightening, poor assembly or inadequate maintenance is not covered.
  • Maintenance of the fountain must comply with the instructions in the EVA booklet.

Please remember: the 2-year EVA commercial guarantee concerns the tanks, excluding filtration accessories and consumables. Filters and accessories must be checked upon receipt. These commercial conditions apply without prejudice to the legal guarantee of conformity due by the seller.

How to request support?

Prepare the following elements to allow a rapid diagnosis.

Proof of purchase Invoice, order number and date of receipt.
Precise description Model, part concerned, date of appearance and circumstances of the problem.
Photos or video General view, detail of the defect, assembly, joints, tap and filters concerned.
Wait for instructions Do not return the product before having received the agreement and the procedure from the after-sales service.
Contact service after-sales

Frequently asked questions

Does the 2-year legal guarantee apply to the faucet, base and accessories?

Yes. When they are sold new to a consumer, whether included with the fountain or purchased separately, they can benefit from the legal guarantee of conformity for 2 years. Normal wear, accidental breakage or damage caused by poor installation are not, however, defects in conformity.

Is a filter automatically guaranteed for 2 years?

The filter benefits from the legal guarantee for an initial defect or abnormal failure. On the other hand, its saturation, its normal wear or its replacement deadline do not entitle you to a free replacement.

Does a filtration duration of 6, 12 or 18 months correspond to a guarantee?

No. This is a duration of use or a replacement deadline. The warranty relates to a product defect, not normal consumption of the filter media.

Is a broken part always excluded?

No. A part received broken, damaged during transport or weakened by a manufacturing defect must be examined. On the other hand, breakage caused by a fall, shock or poor handling is normally not covered.

Who should manage the legal guarantee: the seller or the manufacturer?

The legal guarantee of conformity is owed by the professional seller. The manufacturer's commercial guarantee may provide for an additional procedure, but it does not replace the consumer's rights against the seller.

Can return costs be charged?

When the legal guarantee of conformity applies, compliance must be carried out at no cost to the consumer. A separate commercial guarantee may provide its own terms, without reducing the mandatory legal rights.

Documentary basis: Berkey® notice “Assembly instructions – Stainless – FR V1 2025”, Monderma Water Filters notice “Assembly instructions – Stainless – FR V1 2025”, Monderma commercial policy granting 2 years of warranty to stainless steel systems, Fontaine EVA 2025 booklet and EVA commercial conditions applicable to tanks, articles L. 217-3 et seq. of the Consumer Code and provisions of the Civil Code relating to hidden defects. For sales made outside France, the mandatory provisions of the country of delivery remain applicable.