Shipping policy

Delivery time

The deadlines for preparing an order and then establishing the invoice, before shipping of products in stock are mentioned on the fontaine-a-gravite.com site. These deadlines agree outside weekends or holidays.

An electronic message will automatically be sent to the customer at the time of shipping products, provided that the email address in the registration form is correct.

Delivery deadlines & costs

During the ordering process, the seller indicates to the customer the possible shipping deadlines and formulas for purchased products.

Shipping costs are calculated according to the delivery method.

The amount of these costs will be due by the customer in addition to the price of the products purchased. The details of the deadlines and delivery costs is detailed on the site.

Delivery terms

The package will be given to the customer against signature and on presentation of an identity document.

In the event of absence, a passing notice will be left to the customer, in order to allow him to go and get his package from his post office.

Delivery problems

The Customer is informed of the delivery date set at a time when he chooses the carrier, at the end of the online order procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) maximum days. Otherwise, the Customer must put the seller in notice to deliver within a reasonable time and in the event of non-delivery within this period, he may terminate the contract.

The seller will reimburse, without excessive delay from the receipt of the termination letter, to the customer the total amount paid for products, taxes and delivery costs included, using the same payment method as that used by the customer to buy products.

The seller is responsible until the product is delivered to the customer. It is recalled that the Customer has a period of three (3) days to notify the carrier the damage or partial losses noted during delivery.