Shipping policy

Shipping time

The deadlines for preparing an order and then issuing the invoice, before shipping PRODUCTS in stock, are mentioned on the Fontaine-a-gravite.com SITE. These deadlines exclude weekends or public holidays.

An electronic message will be automatically sent to the CUSTOMER at the time of dispatch of the PRODUCTS, provided that the electronic address appearing in the registration form is correct.

Delivery times & costs

During the order process, the SELLER indicates to the CUSTOMER the possible shipping times and options for the PRODUCTS purchased.

Shipping costs are calculated based on the delivery method.

The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are detailed on the SITE.

DELIVERY Terms

The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document.

In the event of absence, a delivery notice will be left with the CUSTOMER, to allow him to collect his parcel from his post office.

DELIVERY Issues

The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, he may terminate the contract.

The SELLER will reimburse, without undue delay from receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same payment method as that used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. Please note that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted during delivery.